What we automate with Zendesk
Automatically route tickets to appropriate agents based on content, priority, customer segment, or custom rules.
Sync Zendesk tickets with CRM systems. Update customer health scores, alert account managers, and maintain context.
Send automated responses for common inquiries, acknowledge receipt, and provide self-service resources automatically.
Monitor SLA compliance automatically. Send alerts to managers and escalate tickets approaching deadlines.
Popular Zendesk automation workflows
VIP customer handling
Automatically identify and prioritize tickets from high-value customers. Route to senior agents and alert managers.
Support to sales handoff
When support tickets reveal upsell opportunities, automatically create CRM tasks and notify sales teams.
Bug report processing
Automatically route bug reports to development teams in GitHub or Jira with all relevant context.
Customer satisfaction tracking
Automatically send CSAT surveys, compile results, and alert managers to low scores for immediate follow-up.
Integrations that work great with Zendesk
Ready to automate with Zendesk?
Book a free consultation to discuss your Zendesk automation needs and discover how we can help eliminate manual work.