Customer NPS Feedback Loop

Close the loop with every response

Surveys go out on schedule, scores land in Sheets, and follow-up owners are assigned instantly so detractors never slip.

beginner1-2 weekscustomer support

Integrations used:

Feedback sits idle

NPS responses get collected but actions are delayed.

Manual exports to spreadsheets for reporting

No consistent routing for detractors vs promoters

Follow-up tasks are created inconsistently

Slack updates rely on copy-paste from survey tools

Automated surveys, scoring, and routing keep teams responsive.

Send surveys automatically

SendGrid or Mailchimp sends branded NPS surveys on cadence or triggers.

Log scores to Sheets

Responses append to Google Sheets with customer metadata and comments.

Alert the right team

Slack posts highlight detractors for CS and promoters for marketing advocacy.

Create follow-up tasks

Tasks spin up in your ticketing or task system via n8n for immediate action.

Higher response rates

Timely, branded surveys increase engagement.

Faster follow-up

Automatic routing means CS acts within minutes.

2x faster responses

Better insights

Sheets keep historical trends and verbatim comments together.

Advocacy pipeline

Promoters are flagged for referrals and case studies.

Customer success teams running NPS regularly

Send surveys and route detractors to CS immediately for follow-up.

Product teams tracking sentiment after releases

Capture scores and comments to guide iterations and priorities.

Marketing teams building advocacy programs

Flag promoters for reviews, referrals, and case-study outreach automatically.

Support teams wanting faster recovery with detractors

Open follow-up tasks as soon as low scores arrive to prevent churn.

Book a free consultation and we'll customize this template to your specific workflow and business needs.